FAQ
Find answers to common questions about our medical products, ordering process, and services. Can’t find what you’re looking for? Contact our support team.
Frequently Asked Questions
What is Meds-Go?
Meds-Go is a specialized medical marketplace connecting healthcare professionals with premium medical products including botulinum toxins, dermal fillers, orthopedic supplies, and other professional-grade medical treatments. We serve licensed healthcare providers with authentic, high-quality products from trusted manufacturers.
Is a prescription or medical license required?
Yes, all products on Meds-Go require proper medical licensure and credentials. We verify healthcare professional status during account setup and only sell to licensed practitioners including doctors, nurses, and other qualified medical professionals.
How do I place an order?
To place an order, first create an account and complete our medical professional verification process. Once verified, browse our product catalog, add items to your cart, and proceed through our secure checkout process. Orders are processed within 24-48 hours after verification.
How long does delivery take?
Standard delivery takes 2-5 business days for most products. Express shipping options are available for urgent orders, typically arriving within 1-2 business days. Temperature-sensitive products are shipped with appropriate cold chain handling to maintain product integrity.
Do you accept insurance?
Insurance acceptance varies by product and provider. Many professional medical supplies may be covered under practice insurance or reimbursement programs. We recommend checking with your insurance provider for specific coverage details. We provide detailed invoices for reimbursement purposes.
Can I cancel or return my order?
Orders can be cancelled within 2 hours of placement if not yet shipped. Due to the medical nature of our products, returns are limited to unopened, unexpired products in original packaging within 14 days of delivery. Temperature-sensitive products cannot be returned once shipped.
Are your products safe and legitimate?
Absolutely. All products are sourced directly from FDA-approved manufacturers and authorized distributors. We maintain strict quality control standards, proper storage conditions, and full chain of custody documentation. Every product comes with certificates of authenticity and lot tracking information.
How do I contact customer support?
Our customer support team is available Monday-Friday, 8 AM to 6 PM EST. You can reach us via email at support@meds-go.com, phone at 1-800-MEDS-GO, or through our live chat feature. For urgent matters, use our emergency support line available 24/7.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), business checks, ACH bank transfers, and practice financing options. All transactions are processed through encrypted, HIPAA-compliant payment systems to ensure security and confidentiality.
Do you ship internationally?
Currently, we ship within the United States and Canada to licensed healthcare facilities. International shipping requires additional documentation and regulatory compliance. Contact our international sales team for specific country requirements and shipping options.
How do I join the referral program?
Healthcare professionals can join our referral program by completing the application on our referrals page. Approved members receive exclusive pricing, early access to new products, and referral bonuses for bringing qualified colleagues to the platform.
What training and support do you provide?
We offer comprehensive product training, injection technique workshops, and continuing education credits through our professional development program. Training is available both online and in-person, with certification programs for advanced techniques.