FAQBotox,
Botox,
answered.
The questions practitioners ask most before ordering botulinum toxin from us. Still need a hand? Our team is one message away.
Who can buy from Meds-Go?
We supply qualified aesthetic and medical practitioners, for example prescribers, doctors, dentists and registered nurses working within their scope of practice. You will be asked to register and provide your professional details so we can confirm eligibility before your first order.
Is your Botox genuine and licensed?
Always. We source exclusively through licensed, authorised channels, so every product is genuine, fully traceable, and supplied with its batch number and expiry date. We never sell grey-market or counterfeit stock.
How is it shipped?
Botulinum toxin is temperature-sensitive, so applicable orders are prepared with cold-chain handling and appropriate insulated packaging to support product integrity in transit. Our team confirms dispatch details and remains available for live support around your order.
How should it be stored?
Follow the manufacturer's Summary of Product Characteristics (SmPC). In general, unopened botulinum toxin should be kept refrigerated between 2°C and 8°C, kept out of direct light, and used before its printed expiry date. Always defer to the official product documentation supplied with your order.
How quickly will my order arrive?
Timing depends on product availability, verification and courier scheduling. Once your order is confirmed, our team shares dispatch details and supports you live so you can plan around your clinic list.
How do I register or open an account?
Head to the contact page to get started. Once we have confirmed your professional registration details, your account is enabled and you can order straight away.
What is your returns policy?
Because toxins are temperature-sensitive, prescription-only products, they generally cannot be returned once dispatched. If anything arrives damaged or incorrect, contact us right away and we will put it right.