FAQ
Find answers to common questions about our medical products, ordering process, and services. Can’t find what you’re looking for? Contact our support team.
Frequently Asked Questions
What is Meds-Go?
Meds-Go is a specialized medical marketplace connecting healthcare professionals with premium medical products including botulinum toxins, dermal fillers, orthopedic supplies, and other professional-grade medical treatments. We serve licensed healthcare providers with authentic, high-quality products from trusted manufacturers.
Is a prescription or medical license required?
Yes, all products on Meds-Go require proper medical licensure and credentials. We verify healthcare professional status during account setup and only sell to licensed practitioners including doctors, nurses, and other qualified medical professionals.
How do I place an order?
To place an order, first create an account and complete our medical professional verification process. Once verified, browse our product catalog, add items to your cart, and proceed through our secure checkout process. Orders are processed within 24-48 hours after verification.
How long does delivery take?
We express ship all shipments that take 2-6 business days
Do you accept insurance?
Insurance acceptance varies by product and provider. Many professional medical supplies may be covered under practice insurance or reimbursement programs. We recommend checking with your insurance provider for specific coverage details. We provide detailed invoices for reimbursement purposes.
Can I cancel or return my order?
Orders can be cancelled within the same day of placement if not yet shipped.
Are your products safe and legitimate?
Absolutely. All products are sourced directly from FDA-approved manufacturers and authorized distributors. We maintain strict quality control standards, proper storage conditions, and full chain of custody documentation. Every product comes with certificates of authenticity and lot tracking information.
How do I contact customer support?
What payment methods do you accept?
We only accept the major credit cards American Express, visa and master card
Do you ship internationally?
Yes we ship all around the world unless advised other wise
How do I join the referral program?
Healthcare professionals can join our referral program by completing the application on our referrals page. Approved members receive exclusive pricing, early access to new products, and referral bonuses for bringing qualified colleagues to the platform.